BolderImage teams up with TeleSight, Inc. to provide customer feedback to Microsoft and Sears
TeleSight, Inc is one of the nation's top market research firms specializing in customer satisfaction research. TeleSight designs survey research programs and conducts research through high quality phone and web surveying techniques.
BolderImage joined forces with TeleSight to provide very valuable data mining for one of the surveys it conducts for Sears, Roebuck and Co. This information allows Sears management to track their customer satisfaction on deliveries. Management can drill down into the data to see very specific question results and obtain trend information. This allows management to quickly spot any problems or downward trends in customer satisfaction leading to more rapid change in direction when required.
Another project accomplished in conjunction with TeleSight is a survey project for Microsoft Corporation. BolderImage built a very customizable survey tool that allows questions and answers to be saved into the database so that new surveys can be generated very quickly and results can easily be analyzed. The survey tool also supports multiple languages.
These are just some of the examples of data mining projects BolderImage has completed. Please contact us if you would like to get valuable information out of your data.